OrangeTask
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What
is OrangeTask?
The
OrangeTask module provides a robust ticketing system that is fully integrated
with OrangeCRM and is dedicated to the timely processing of all business
tasks, customer issues, projects and service requests. It will optimize
your staff’s strengths and abilities by increasing efficiency and automating
internal processes. This ticketing solution can provide your business
with the optimal control you need to effectively manage tasks or projects
and immediately resolve business-critical issues. OrangeTask goes beyond
the simple email functionality of traditional help desk software by providing
a true ticket management solution for a business of any size.
Features
of OrangeTask
- Create,
Track and Resolve tickets.
- Organize
tickets into work Queues.
- Import
emails from an external mailbox and route to a ticket Queue.
- Assign
tickets to a specific Manager and Resolver.
- Automated
email alerts and updates of ticket status.
- User
defined automatic reminders and escalations.
- Ticket
Stages require the completion of specific tasks before ticket closure.
- Track
time and labor hours.
- Complete
audit trails and reverse traceability.
- Customizable
permission levels.
- Detailed
performance reports.
- Connect
to third party applications via an API.
Benefits
of Using OrangeTask
- Coordinate
and manage tasks, issues or projects to completion.
- Automate
workflows with rule based logic.
- Improve
customer service response time.
- Verify
that important tasks are executed in a timely manner and not overlooked.
- Centralize
and document staff workload.
- Locate
and manage expensive company assets.
- Create
and review performance benchmarks.
- Provide
customers with a self-service portal.
- Effectively
organize your customer requests in one location so that your service
tickets are accessible anywhere, anytime.
- Outsource third-party
service providers.
How To Use OrangeTask
For instructions on how to use OrangeTask, please see the topic
titled Tasks.